Webcam and Telephone Counselling

with Relate Cambridge



What is webcam counselling?

We use the Zoom platform which is a secure (end to end encrypted) on-line meeting service that allows your counsellor to see and hear you using your computer and webcam (and headset if you choose) during the counselling session. This service gives you all the benefits of our face-to-face relationship counselling in a convenient format. It is fully interactive and completely confidential.

We will send you a confirmation email with various ways for you to access the session:

   Via laptop/ desktop – click on the web link in the email to join the meeting. You require nothing more than an internet connection and access to a web browser

   Tablets/ mobile app – download the ‘Zoom cloud meeting’ app from the app store (Apple) or play store (Android), tab ‘join a meeting’ and enter the meeting ID provided in the email. Internet connection will be needed.

What is telephone counselling?
Our Telephone Counselling service allows you to talk to a trained counsellor about any relationship issues. Telephone Counselling is just like having a face-to-face counselling session except you’re talking to a trained counsellor over the phone. It is delivered by trained and experienced Relate counsellors. It is a confidential and convenient service for those unable to access face to face counselling.


Who’s telephone or webcam counselling for? 
These services are suitable for individuals, couples and are of particular help to those who are: disabled, housebound; agoraphobic; have childcare or transport difficulties.


How to book a telephone or webcam counselling session
Contact us on 01302 347866. The line is open Monday -  Friday 9am to 5:30pm.


How it Works

We will organise a suitable time, including evenings. Payment will be taken via paypal or a debit/credit card, so please have your card to hand when calling. If you would like to book another appointment, you can agree a date and time with your counsellor at the end of your session. Otherwise, you can call the booking line to make the arrangements. If you're not sure if Telephone or webcam Counselling is right for you, give us a call to find out more information on 01302 347866.


Charges
£60 per session (50 minutes). 

For more information, please see: information for clients